When measuring QoH reveals challenges and opportunities, the next step is taking action. Here’s how some Searchlight customers have improved their processes based on QoH data.
The first step is to reflect on the findings - why might a particular team have a higher or lower QoH than average? Do the soft skills associated with high QoH line up with how the company sees itself? Then, the organization can adjust its recruiting, hiring and onboarding processes to attract and retain candidates that are likely to be successful. Here are some ways Searchlight customers have done this:
Revamp interview questions and scorecards to focus on the Soft Skills that predict future success for each department or job function.
Personalize onboarding for each new hire, with extra focus on certain employee groups with low QoH.
Create dedicated moments during onboarding to discuss the organization’s values with new hires to increase feelings of alignment and belonging.
Use QoH dashboards to determine which recruiters, departments, etc are the best at identifying great talent and ensure that they are rewarded and incentivized to interview more.
Searchlight believes that measuring QoH is juice worth the squeeze - we hope this guide helps convince you of this as well.
To see how Searchlight can help customers improve hiring quality and efficiency, click here to schedule a demo.